The HCAHPS process is not only supposed to compare and inform about hospitals. The fact of the matter is that medicare has integrated the HCAHPS results in their worth based purchasing system, which directly links hospital’s compensation payments for their individual experience scores. For many hospitals in the USA this represents between $300.000 and $2.000.000 annually in revenue received from medicare.
As you can see, this isn’t a trivial matter for hospital administration. The fact remains that enhancing HCAHPS scores is a major priority for healthcare organizations.
If your purpose is to establish your organization as”Hospital of Choice” in your region, it is essential that you establish a realtime individual satisfaction measurement program. This program will allow you to integrate patient satisfaction tracking into your daily interactions with patients. This way you will be able to find problems and implement corrections before they could affect your official HCAHPS scores.
To explain why this constant measuring is so crucial, you need to comprehend that the HCAHPS procedure. This government backed survey instrument is administered to a small sample of discharged patients that fulfill the approved HCAHPS criteria. The minimum acceptable sample size is only 300 patients a year.
Although most organizations may transcend this sample size, it’s clear that the number of patients surveyed is comparatively small when compared with the entire population of releases. Just a couple discontented patients that happen to fall in the sample can provoke a substantial fall in the entire HCAHPs scores.
If you place your realtime satisfaction data at the hands of frontline supervisors, you’re making an exceptionally powerful atmosphere for continuous improvement. Problems can be detected immediately and corrective steps can be opted in on the fly. A few hours later, your staff will be verifying if the steps have generated the desired response.
The concept of truly realtime measurement of patient satisfaction was not possible until quite recently. Thanks to an innovative new technologies hospitals are now able to track patient satisfaction easily and affordably as part of their daily in hospital patterns. Patients respond quick surveys by touching the display of the portable”gustometer” with their fingers directly in their rooms. Since the entire survey process usually takes about a minute and a half, the use of this gustometer may be incorporated into the standard day to day interactions with your patients. Once completed the survey is automatically collected by the system’s servers, tabulated and prepared for analysis.
More importantly the instrument incorporates a very sophisticated how to improve press ganey scores system that will allow you to extract the most value from your survey data. You will have the ability to contrast your customized profile questions with the outcomes of every valuation question. Additionally, it lets you adapt your surveys on the fly an to structure your polls in a way which assures high participation rates.